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HP issues laptop recall over battery blaze fears
11 January 2018, 08:12 | Todd Saunders
HP Recalls Laptops Over Fire Risk
If this story has provoked a certain degree of déjà vu in your mind, that's probably not surprising, given that at the start of past year, HP issued a battery recall due to fire risk concerns. If you're using an HP laptop, it is recommended that you check if your device is affected and take necessary action to minimise the risk.
HP issued a statement to stay: "The quality and safety of all HP products is our top priority. This action pertains to 0.1 per cent of the HP systems sold globally over the past two years".
Three of those customers also reported property damage of almost $5,000, and one ended up with first-degree burns on their hand.
For all these affected devices, HP is proving a battery replacement service by an authorised certified technician at zero cost since most of these batteries are non-removable.
"In January 2018, in cooperation with various government regulatory agencies, HP announced a worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries", said the company. Notebook users can download HP's Battery Validation Utility to check if their laptop's battery needs to be replaced.
Consumers with these batteries can install an update that will put the device in "battery safe mode" until it can be replaced.
"It is extremely important to check whether your battery is affected", HP wrote on its recall page. validation "The validation generally takes less than 30 seconds", it further added.
Why this matters: Battery recalls happen every so often, often due to manufacturing issue. After installing the update, any affected laptop will fully discharge its battery and only function when plugged into the wall until the mode is disabled after a battery replacement. While in "Battery Safety Mode", the laptops can still function safely while connected to an HP power adaptor.
The batteries include the following shipped with or sold as accessories for HP notebooks and mobile workstations: HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), HPx360 310 G2, HP Envy m6, HP Pavilion x360, HP 11 and HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations.
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