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15 November 2017, 12:39 | Bernard Bryant
For now buying games at Game Stop requires old-fashioned monetary exchange
The retailer has not said when or if the program will be reinstated.
The program, as it was originally revealed, works like this: For $60 you get a 6-month rental subscription that allows you to visit any GameStop store and "rent" one of the used games in stock. The PowerPass program was just way too advanced for them to handle, giving retail employees serious issues.
The company hasn't offered an explanation as to why its made a decision to halt the program, instead citing "program limitations" that necessitated the abrupt stop.
That means any in-store advertisements for PowerPass have been removed and put in storage until further notice.
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There is no word as of yet regarding when PowerPass will return or what changes might be in place based on the "program limitations" that GameStop encountered. "We feel this is the right thing to do for now to ensure we are able to provide our guests an exceptional service", a GameStop spokesperson said. If you planned on looking into PowerPass as a holiday gift, start looking elsewhere. According to multiple employees and a spokesperson for GameStop, the heavily anticipated service has hit several snags ahead of its launch, and will now be suspended indefinitely.
Update: Asked for comment, GameStop replied to Polygon with this statement.
A fully functioning and consumer-friendly PowerPass program might give customers a reason to choose GameStop over their respective gaming platform's online marketplace, but for now, it seems the physical video game library dream will have to wait. Those who already subscribed to the service will be refunded.
It's understandable for a new program to experience hiccups as it approaches its launch - that's what soft launches are for, after all.
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