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emfizz.com November 22, 2017


HTC apologises after ads appearing on the default keyboard

17 July 2017, 03:16 | Bernard Bryant

HTC grovels after serving up keyboard ads to some users

HTC grovels after serving up keyboard ads to some users

But, when app developers aim their focus primarily on filling up their pockets, OEMs have no control over the services as the latest example involving HTC and TouchPal explains.

An updated TouchPal keyboard, which HTC had been using as a default on some devices, has started serving banner ads to unsuspecting users of phones like the HTC 10. As if it weren't bad enough to be faced with ads no matter what corner of the Interwebs you go, HTC has decided that you should also see them in nearly all screens of your smartphone. Also, getting into the space assigned for a keyboard gives rise to even more limitations. It is the default installed keyboard on the Lenovo Yoga Book (Android edition).

Not only are users griping that these ads are 'effing annoying, some have also said that the keyboard's responsiveness has been borked since the third-party crap started to appear.

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According to commentators, HTC too seemed surprised has been asking users to uninstall TouchPal's updates. And since they are the customer's first recourse, users will naturally blame them or come to them for solutions or both. Instead, you will see an Uninstall Updates button in its place. The good thing is that users can take matters into their own hands and install another keyboard. Not to mention the potential privacy issues such ads might raise. But in its HTC-specific iteration, it has plummeted to under 3 stars after a mystery server error caused the recent invasion of unwanted ads on high-end devices, mainly the 10. "For assistance please go to http://www.htc.com/support".

"This is absolutely not the experience we intended, and we're working to immediately fix the error and remove the ads as quickly as possible". Those HTC owners who type using TouchPal, HTC's default keyboard, saw how ads became appearing right on the keyboard, just when they were trying to type.



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