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emfizz.com May 30, 2017


United won't use police to remove passengers

20 April 2017, 09:57 | Anna Nguyen

What media, business experts are saying about United Airlines PR crisis

Two ground crew members walk past a United Airlines airplane as it sits at a gate at Newark Liberty International Airport in Newark New Jersey

In the hours following the incident, United wrestled with how to respond.

United Airlines CEO Oscar Munoz, to whom the letter is addressed, apologized Tuesday for the incident amid significant coverage on news outlets and an intense outcry on social media. "We can't do that".

Three of the officers involved in the incident have been placed on administrative leave, according to the Chicago Department of Aviation. In a separate statement, the Chicago Police Department said Dao had acted "irate" and "fell" in the process, resulting in injury.

The interviewer then attempted to clarify he statement, asking if he meant no law enforcement officer would ever board a United flight to remove a passenger. The request comes just days after the world witnessed that now viral video of a doctor being forcibly dragged off a plane in Chicago to make room for a flight crew trying to get to Louisville. "We are not going to put a law enforcement official onto a plane to take them off ... to remove a booked, paid, seated passenger; we can't do that".

On Tuesday, nearly two days after the Sunday evening events, Munoz issued another apology.

In an interview on Good Morning America on Wednesday, Munoz once again offered his apologies to Dao and said that passengers being removed by police if flights have been overbooked would not happen again. "This can never, will never happen again", Muñoz said.

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A United Airlines spokesperson told The Post the passengers "are receiving compensation for the cost of their tickets".

"No one should be treated that way", said Munoz when asked if he thought Dao was at all at fault.

The Rainbow Push Coalition will be protesting outside United Airlines terminals in 25 cities throughout the weekend. He has promised to review the airline's passenger-removal policy.

The flight on Sunday was from Chicago's O'Hare International Airport to Louiseville in Kentucky.

Earlier, US President Donald Trump's spokesman said it was "troubling" to watch video of the passenger being dragged from the flight.

Meanwhile, attorneys for Dao called a news conference for Thursday morning after filing an emergency "bill of discovery," seeking the airline's documentation of Sunday's confrontation, including all surveillance videos, cockpit voice recordings, passenger and crew lists, and incident reports.



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