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20 April 2017, 10:06 | Jan Cross
- United Airlines' profit plunged 69 percent in the first three months of the year, and that was before the bad publicity surrounding the dragging of a bloodied passenger off a plane.
Under Breen's measure, passengers could not be removed from flights unless they were presenting a danger to themselves or others, an emergency was taking place or the passenger had caused a serious disturbance, according to a copy of the bill introduced in the state capital, Springfield.
The policy change is meant to make sure incidents like the one earlier this month "never happen again", the spokeswoman said.
Yet judging from a series of informal conversations I had with passengers at United's Los Angeles terminal and on one of its cross-country flights this week, the airline's frequent flyers don't seem to share the sense of outrage that's ubiquitous on social media.
"An airline must first ask for volunteers to give up their seats so as to make seats available for other booked passengers to travel on the flight, in exchange for such benefits/facilities as the airline, at its own discretion, may wish to offer", according to DGCA.
Often times airlines will have to make room on flights for crew members who need to travel to a different airport to operate another flight.
Frequent travellers know that airlines fill their planes to the limit nearly routinely, betting that some passengers will change their travel plans at the last minute.
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Demetrio also mentioned United's apology to Dao. In an effort to prevent the crew from bumping a seated, paying passenger, the seat dispute will now be settled ahead of boarding.
In the press conference, Demetrio made several statements concerning how airlines treat passengers.
A total of 18,242 passengers were not allowed to board aircraft between April 2016 and February 2017.
United Airlines, now experiencing a public relations disaster following a viral video that showed a passenger being violently removed from one of its flights, is reviewing its own procedures with an announcement of proposed changes expected before April 30. Now-viral videos of the incident show the man being dragged out of his seat and down the aisle and off the plane. Prior to last week's incident, the crew could book until the time of departure. But the long-term impact on United's bottom line is likely to be limited because mega-mergers have left little competition in the airline industry.
"If you offer enough money, even the guy going to a funeral will sell his seat", said Ross Aimer, a retired United pilot.
Immediately following its recent crisis-in which a passenger was forcibly removed after refusing to give up his seat-the airline said that it needed the seats to accommodate its commuting crew members. Dr. Dao was one of them.
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